Frequently Asked Questions

What is COVID-19?

COVID-19 is a virus that can cause respiratory symptoms such as fever, cough, and shortness of breath. According to the California Department of Public Health (CDPH), while COVID-19 has a high transmission rate, it has a low mortality rate.

South Lake Tahoe Remains in the Red Tier

The red tier means indoor dining is allowed at 25% capacity, gyms can open at 10% capacity, retailers can open at 50% capacity, and movie theaters can reopen at 25% capacity, among other things. Lodging is also available for leisure travel with restrictions. For more details on what is available in the Red Tier, check out the State's website.

How can I protect myself from COVID-19?

Stay home at this time it is important to avoid gatherings of 10 or more people and stay home unless you need to travel for essential services (eg: food, medical care, etc). Hold virtual meetings & gatherings. If you have to leave your home, maintain social distancing, and stay 6 feet away from others.

Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

Avoid touching your eyes, nose, and mouth with unwashed hands.

If I am experiencing symptoms of COVID-19 or I have been exposed to COVID-19, where can I get tested? 

COVID-19 Testing Locations

What are the reopening guidelines (Tier Levels) for the State of California? 

State of CA Tier Levels 

How do I find out the current Tier Level for El Dorado County? 

Current Tier Status for EDC

Are large public gatherings such as concerts, festivals, or weddings being held in the City of South Lake Tahoe at this time?

Large public gatherings are not advisable under current conditions. Safe conditions for large public gatherings include the presence of therapeutics such as a vaccine and antibody testing to prevent spikes in disease transmission. Based on existing conditions staff recommends postponing or canceling all special events until further notice or until public health officials deem it safe to do so. 

El Dorado County has issued reopening guidelines and the City of South Lake Tahoe has decided to work in lockstep with the county to do this safely. Click here to learn more.

What is the City doing to help?

City employees and City Council have been working around the clock with our partner agencies to keep the public and our employees safe. We are following the direction of our public health experts of the County, Barton Health, as well as the state and federal governments.

Our front counters are open on a limited basis, we have encouraged our employees to work from home if they can, and requesting that all people and businesses continue to comply with county, state, and federal guidelines.

How can small businesses get help?

There are multiple resources for small businesses to get assistance during the COVID-19 Pandemic. City Council recently approved extended the COVID Compliance Grant Reimbursement program to help people in our community in their time of need.

The COVID Compliance Grant Reimbursement program pays local businesses for purchasing personal protective equipment, or PPE. All a business has to do is submit receipts to the city and a photo of the PPE purchased and the City will pay them back for 50% of their costs up to $5000. Reimbursement requests will be accepted through December 31, 2020. 

Below are more links to help business owners and employees get the help they need. 

Chamber of Commerce:

Tahoe Chamber ; South Tahoe Chamber of Commerce

Local Non-Profit Help:

Tahoe Prosperity Center

State Resources:

State of California Employment and Taxes Resource Center

Federal Resources: 

Small Business Administration