The Fire Department exists to support our community in a variety of ways both emergent and non-emergent, we believe by getting everyone on the same page we can increase our level of service to the community and provide for department wide cohesion. This participatory management process empowered each member to take responsibility for outcomes at all levels.
Based upon the guiding principles the following mission statement was developed and adopted by the members of the organization:
The City of South Lake Tahoe Fire Department mission is:
“Serving our community with compassion, professionalism and honor”.
We achieve that mission with dedicated personnel staffing 3 fire stations with 3 type 1 engines and 2 paramedic ambulances. We also achieve that mission by following our guiding principles which are:
We are committed to the protection of life, property and the environment at South Lake Tahoe
We believe the community, the pristine lake and the citizens and visitors are the reason for our existence
We will foster and sustain the trust of the community, and will consistently protect that confidence through our professionalism, competence, attitude, conduct and actions
We will serve our community with honesty, fairness and integrity
We will pursue safe, effective, timely, caring, standardized and economic solutions to our resident’s and visitor’s emergencies
We will provide professional, skilled and courteous customer service at all times
We will respectfully serve the needs of our community
I, as the Fire Chief then outlined for the personnel the following empowerment criteria to help improve the level of customer service provided to the public by the fire department:
Each South Lake Tahoe Firefighter is empowered to:
Always attempt to execute a standard problem-solving outcome:
Is it the right thing to do for the customer?
Is it the right thing for our City?
Is it safe, legal, ethical and nice?
Is it something that would look appropriate to others?
Is it on your organizational level?
Is it something you are willing to be accountable for?
Is it consistent with our City’s mission, values and policies?
…. If the answer is yes to all of these questions, don’t ask for permission.
JUST DO IT!